POLICY
(MUST READ)
BUSINESS HOURS:
Monday-Friday : 6:30 PM - 10:00 PM
Saturday- Sunday: CLOSED
Major Holidays: CLOSED
PAYMENTS & PRICING:
All prices at R Beckles Designs are subject to change at any time and will be effective immediately upon
posting on www.rbecklesdesigns.com. Full amount is due upfront. We do offer Buy Now, Pay Later options for payment plans. If there is an issue with using a Buy Now, Pay Later option, please feel free to contact us & we will do what we may be able to work with you on payment options. NO DESIGNS will be started without payment.
LATE FEES:
You must have your product pictures, product names, prices, and any other materials needed to
complete your design sent to our email (info@rbecklesdesigns.com) within 48 hours of placing your order. If you fail to do so, you will be charged a late fee of $5 for every day your materials are late. (Unless we've communicated otherwise.) The late fee payment must be made before any work is done on your project. If you fail to submit your materials within 7 days after the order date, your services WILL be canceled with 50% REFUND.
GHOSTING POLICY:
Once update is sent about your order, please respond within 10 business days. If no response within that timeframe, your order will be considered inactive and subject to cancellation. To avoid cancellation, please reply to our update or contact us with any questions or concerns within this timeframe. We appreciate your prompt attention to ensure the smooth progress of your order.
REFUNDS & CANELLATIONS:
R Beckles Designs does not provide refunds for any series of projects unless agreed upon. Wanting to use
another business or having buyers remorse is not a suitable means for a refund. Once payment has been
made, the project will begin and the final design will be returned to the client in the turnaround
time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 1-2
business days may be needed because there may be revisions that need to be done and/or prior projects
may have paid a fee to request that their order to be rushed.)
If you would like to cancel an order you have already paid for, R Beckles Designs WILL NOT refund any of the payment already received unless it is an issue on our behalf.
DRAFTS:
Draft images of ANY kind are only used for approval. They are not to be manipulated, copied or taken for
personal use. ALL drafts are property of R Beckles Designs.
REVISIONS:
For all projects done by R Beckles Designs ,there is a two (2) free revision limit. After two revisions, any
additional revision will be $5.00 each. For larger scale projects such as packages or web design, the
revision limit is three (3). This is to ensure that you receive your project(s) within the set turnaround time
and to ensure a steady workflow. You must reply to email/messages that contain drafts within 24 hours, to
ensure that revisions can be completed and sent back to you in an appropriate amount of time. If you do
not respond to an email/message containing drafts within 24 hours you will be moved to the back of the
order list and your order will be completed at a later time.
DESIGNS:
It is important to have some kind of vision for your business so it can be relayed to me. If you would like
me to freestyle on your project, be aware that our creative visions may not align.
❏ Clients are required to submit all HIGH quality pictures.
❏ PLEASE refrain from using dull cell phone images.
❏ PLEASE DO NOT send Snapchat edited photos, photos with words on them or photos that have been
harshly edited.
❏ Note: Vendor photos/ stock photos are less credible and professional.
❏ Please make sure ALL text/information given is spell checked, proofread before sending and is not
subject to copyright.
❏ Once completed, you also gives R Beckles Designs the right to use for portfolio and/or
marketing purposes unless agreed upon otherwise.
LOGOS:
It is important that you have some type of vision, color scheme and/or font in mind when purchasing a logo.
● Freestyle logos will not be redone if they do not match the vision of clients.
● Once design is finished, a draft will be sent to you for the purpose of approval only. If it is
designed to your approval, the watermark will be removed and you will be sent your final design.
WEBSITES:
There are several different web hosts: BigCartel, Shopify, Wix and SquareSpace. R Beckles Designs currently just offer design for Shopify & Wix web hosts.
Websites require a lot of detailed information from the customer/client. Be sure to fill out the Website Form as accurately as possible with as much information as you have.
Websites have ONE fee, despite the amount of products you have or web host you choose.
● Custom domain is not included in price & must be purchased separately, from whichever site you choose. (Please do your research on whichever site you choose to purchase your domain from.)
● Pixelated images or poor quality cell phone images as NOT satisfactory product pictures.
● Turnaround time begins once all information is received from the client.
BUSINESS & THANK YOU CARDS/CLOTHING TAGS/ HAIR TAGS & WRAPS/STICKERS:
● Design is available
● Printing Services are available
● Digital options are also available per request
● ALL cards are sent through the United States Postal Service (Priority Mail is 2-3 business days)
*Note* Packages may take longer due to COVID-19 or other international conflicts.
TIMEFRAMES:
Turnaround time is 7-14 business days for designs and 14-30 business days for web design, branding packages & orders with 4+ designs (excluding Saturday-Sun & Holidays). Turnaround time begins once signed contract & design forms are received.
It is extremely important that the client allows R Beckles Designs to work on the project without
interruptions and/or rude rush comments. Business days do not include Saturday-Sunday, holidays or vacations.
If a vacation is near, you will be informed on social media a week before. All projects will resume when
the vacation is over.
** A copy of our policy will be sent to you once order is placed. It must be signed & dated before project is started.